Terms of Use

Welcome to www.choba.app, operated by The Choba Collective LTD ("Choba", "we", "us", "our"). By accessing our website or mobile application, you ("User", "you", "your") agree to the terms set out below.

Legal documents are easy to skip. We would rather you didn't — these terms are the agreement between us, and using the Platform means you are legally bound by them. If anything here is unclear, email us at support@choba.app and we will explain it.

1. General

1.1. These terms govern your access to and use of our website and mobile application (together, the "Platform") and the services we provide through it. They apply to all Users, including guests who browse without an account.

1.2. By using the Platform in any way, you confirm that you accept these terms and agree to comply with them.

1.3. A breach of these terms may result in your access to the Platform being restricted, suspended or withdrawn.

1.4. We may amend these terms at any time. The updated version takes effect when published on the Platform, and the "last updated" date above will change. Where an amendment materially affects your rights, we will bring it to your attention. Please check this page from time to time.

1.5. If you do not agree to these terms, do not use the Platform.

2. Our services

2.1. The Platform offers three services (together, the "Services"):

2.1.1. Marketplace delivery — ordering food from restaurants and other items from supermarkets, shops, markets and similar businesses listed on the Platform, for delivery to an address you provide;

2.1.2. Parcel delivery — arranging the collection of an item from a location you specify and its delivery to a recipient you specify, where the item is your own and was not purchased through the Platform;

2.1.3. Student marketplace — a listings service through which Users may advertise and sell their own items to other Users, with payment and delivery handled through the Platform.

2.2. "Vendor" in these terms means any party who lists items for sale on the Platform. This includes both business Vendors — restaurants, supermarkets, shops, markets and similar businesses we onboard — and individual sellers, being Users who list their own items in the student marketplace. Clauses referring to Vendors apply to both unless stated otherwise, and section 5 sets out additional terms that apply only to individual sellers.

2.3. Vendors are independent third parties that we onboard onto the Platform. Choba is not affiliated with, partnered with, or a subsidiary of any Vendor. Our role is to operate the Platform, place your order with the Vendor, arrange delivery, and facilitate payment. Each contract of sale is between you and the Vendor, not between you and Choba.

2.4. We do not produce, prepare, package, own or inspect the items Vendors sell. We do not control and cannot guarantee the existence, availability, quality, safety, ownership or accuracy of any item as described or pictured on the Platform, nor the accuracy of a Vendor's prices, ingredient or allergen information.

2.5. To the fullest extent permitted by law, we give no undertaking that items ordered through the Platform will be of satisfactory quality or fit for any particular purpose, and all such warranties, whether express or implied, are disclaimed.

3. Access to the Platform

3.1. We do not guarantee that the Platform or the Services will always be available, uninterrupted or free of faults, and we are not liable if the Platform is unavailable at any time or for any period.

3.2. We do not guarantee that the Platform or its content will be free from errors or omissions.

3.3. You are responsible for arranging your own access to the Platform, including the device and internet connection needed, and for ensuring that anyone who uses the Platform through your account is aware of and complies with these terms.

4. Accounts and registration

4.1. The Services are available only to individuals who are 18 years or older and who can enter into legally binding contracts under Nigerian law. By registering, you represent that you meet this requirement and that the information you provide is accurate and truthful.

4.2. To create an account you must provide your full name, your phone number, your email address, and your date of birth. You may be asked to verify your details, including by one-time password. By completing registration you accept these terms and our Privacy Policy.

4.3. You are solely responsible for keeping your login details confidential and must not share them. You are responsible for all activity and all orders placed through your account. If your account or password is lost, stolen or used without your permission, contact us immediately at support@choba.app.

4.4. Where we suspect a security breach or misuse of the Platform, we may require you to change your password, and we may suspend or close your account if you do not.

4.5. You undertake that the information on your account is accurate, current and not misleading, that you will update it when it changes, and that you accept responsibility for any consequences of inaccurate or outdated information — including a failed delivery to a wrong address or phone number.

4.6. The information you submit constitutes proof of your identity. We may verify it at any time and may request additional documentation for that purpose.

4.7. You may close your account at any time. Your information will then be handled in accordance with our Privacy Policy and our retention obligations.

5. Individual sellers and the student marketplace

5.1. What "verified" means. Where a seller is shown on the Platform as verified, this means only that we have carried out checks on that person's identity — A government-issued ID, a student ID and matriculation number, and a phone number. It is not a statement that the seller is trustworthy, that they own what they are selling, that they have the right to sell it, or that any listed item exists, is genuine, or matches its description. Verification reduces risk; it does not remove it.

5.2. The sale is between you and the seller. When you buy through the student marketplace, the contract is between you and the individual seller. Choba is not the seller, does not take ownership or possession of the item other than while it is in transit, and is not a party to the sale.

5.3. If you list items as an individual seller, you represent and warrant that:

5.3.1. you own each item you list, or are otherwise entitled to sell it;
5.3.2. your description, images, condition and price for each item are accurate and not misleading;
5.3.3. the item is lawful to sell and is not a prohibited item under clause 8.4;
5.3.4. the item is not stolen, counterfeit, or subject to any third party's rights; and
5.3.5. you will make the item available for collection in the condition listed once a buyer's payment is confirmed.

5.4. You are responsible for any tax arising on your sales.

5.5. We may remove a listing, decline to carry an item, suspend a seller, or withhold or reverse a payment where we have reasonable grounds to believe a listing breaches these terms or the law, or where a dispute is under investigation.

5.6. Where a buyer receives an item that is materially different from its listing, our role is limited to investigating and, where appropriate, applying clause 10 and pursuing recovery from the seller. Choba does not guarantee the outcome of a dispute between a buyer and an individual seller.

6. Placing an order

6.1. Item images on the Platform may be stock photographs supplied by the Vendor and used for illustration. We make reasonable efforts to keep listings accurate but cannot guarantee that an item will match its image.

6.2. Orders and our communications about them are in English. Before you confirm, the checkout page lets you review your order, make corrections and see a full summary, including item prices, delivery fee and total.

6.3. Once payment has been made, an order cannot be cancelled. Confirming an order and paying for it commits you to the purchase. If something is wrong with your order, contact our support team at support@choba.app or through the in-app chat and we will do what we reasonably can to help.

6.4. In the student marketplace, an order is placed first and the seller then confirms that the item is available. You will only be asked to pay once availability is confirmed, and clause 6.3 applies from the point of payment.

6.5. If a Vendor you want is not listed, you may suggest it to us, but we are under no obligation to onboard any Vendor.

6.6. Your order history and payment records remain available to you within the Platform.

7. Payment

7.1. Payments on the Platform are processed by third-party payment gateways, e.g. Monnify, our third-party payment gateway. Payment processing is carried out by them and is subject to its own terms, including its timelines for settlement and withdrawal.

7.2. Choba does not hold your funds. Payments pass through the payment gateway to the Vendor. Where the Vendor is an individual seller, the proceeds of a sale are remitted to that seller's mobile wallet, subject to the gateway's applicable settlement and withdrawal periods. We are not a party to the movement of those funds beyond instructing the payment.

7.3. You may pay by debit card, bank transfer, or in-app wallet.

7.4. Wallet. The Platform provides a closed-loop wallet which you may fund by bank transfer or card. Value held in the wallet may be used only to pay for Services on the Platform and is not a deposit, does not earn interest, and is not exchangeable for cash except as expressly provided in these terms. Unspent wallet balances cannot be withdrawn, refunded, or transferred to a bank account or any other external payment method. Funds loaded into the wallet are strictly for use within the Platform and remain available until spent. If it is a case of an urgent error, you can contact us at support@choba.app to investigate and verify and we will see how we can be of help.

7.5. Prices are shown in Naira and include applicable taxes. The delivery fee is shown at checkout, and the total payable is stated in the order summary and falls due when the order is placed.

7.6. If a price changes before your order is confirmed, you will be notified and asked to accept the updated price before the order proceeds.

8. Delivery and parcels

8.1. Deliveries are carried out by Munch Box Express on our behalf. We may also use our own riders in future. Either way, we remain your point of contact for any issue with a delivery.

8.2. You agree to be available to receive the items you order and to provide accurate delivery details, including address, campus location, landmark and phone number. It is your responsibility to confirm these before confirming an order.

8.3. Delivery times shown on the Platform are estimates and are affected by traffic, weather, campus access, Vendor preparation times and other factors outside our control. They are not guarantees.

8.4. Prohibited items. You must not send, list or ask us to carry:

8.4.1. cash, cheques, bank drafts, bullion, jewellery of exceptional value, or negotiable instruments;
8.4.2. firearms, ammunition, explosives, fireworks or weapons of any kind;
8.4.3. illegal drugs or controlled substances, and any prescription-only medicine;
8.4.4. flammable, corrosive, toxic, radioactive or otherwise hazardous materials;
8.4.5. live animals, human remains or biological samples;
8.4.6. stolen, counterfeit or smuggled goods, or anything you do not have the right to send or sell;
8.4.7. obscene material, or anything whose possession or transport is unlawful; and
8.4.8. alcohol, tobacco, or vaping items; official exam materials; any item or electronic device with a replacement value exceeding ₦30,000; unpacked liquids; and hazardous or oversized goods exceeding 15kg.

8.5. We may open and inspect a parcel where we reasonably suspect it contains a prohibited item, or where we are required to do so by law or by a lawful authority. We may refuse to carry, or may stop carrying and return or surrender, any item we believe breaches clause 8.4, and you remain liable for the delivery fee. You indemnify us against any loss, fine or claim arising from your sending of a prohibited item.

8.6. Where a parcel is lost or damaged while in our possession due to our fault, our liability is limited to the lesser of the declared value of the item and ₦30,000 per parcel, plus a refund of the delivery fee.

Senders must state the item's value in the app during booking. We do not carry parcels with a replacement value exceeding ₦30,000, and we do not offer additional extended coverage for higher-value items. We are not liable for prohibited items, undeclared items, or indirect losses (such as lost profits or inconvenience).

8.7. If part of your order is missing, contact our support team immediately. We will arrange for the outstanding items to be delivered or, where appropriate, refund the corresponding amount.

8.8. If an order is incorrect or mixed up, contact us immediately and keep the items as delivered so that they can be returned in the condition they arrived in.

9. Failed deliveries and unreachable recipients

9.1. Our rider will notify you through the Platform on arrival at your specified location. If you are unavailable to receive the order, or cannot be reached on the phone number you provided, the rider will wait for a maximum of 5 minutes from the time that arrival notification is sent.

9.2. Campus locations generally have no central drop-off point, reception or security desk where an order can safely be left, and a rider cannot remain with an uncollected order without failing the deliveries queued behind it. For that reason, if you have not collected your order within the 10-minute window, the following applies:

9.2.1. Hot food and prepared meals. Prepared food cannot be safely stored, resold or returned, and the Vendor has already prepared and been paid for it. The order will be cancelled and disposed of, and you will not be entitled to a refund or a redelivery.

9.2.2. Supermarket and store goods. Non-perishable items will be returned to the Vendor. You will be refunded the cost of the items, less the original delivery fee and a return processing fee of ₦500.

9.2.3. Student marketplace items and parcels. The item will be returned to the seller or sender. The party who booked the delivery will be charged the original delivery fee in full, plus the return delivery fee.

9.3. Where a delivery fails because the address or phone number you provided was incorrect or incomplete, it is treated as a failed delivery and clause 9.2 applies.

9.4. If you know you will be unavailable, contact support before the rider is dispatched and we will do what we reasonably can to reschedule.

10. Refunds and complaints

10.1. Complaints go to support@choba.app or through the in-app chat. We aim to respond within 24 hours.

10.2. Where an order is not delivered, is materially incomplete, or is materially different from what you ordered, we will investigate and, where the complaint is upheld, arrange a refund, a credit or a redelivery.

10.3. Refunds are processed to your original payment method or as Platform wallet credit within 3 to 5 business days of a complaint being upheld, depending on your financial institution. At our discretion, or at your request, we may instead issue immediate wallet credit, which can be used straight away across our restaurant, store, parcel and marketplace services.

10.4. Refunds are not available simply because you have changed your mind about a prepared food order after the Vendor has accepted it, or in the circumstances described in clause 9.2.

11. Promotional codes

We may issue promotional codes offering discounts or other benefits, on terms set for each code. You agree that promotional codes must be used lawfully and for their intended purpose; may not be duplicated, sold, transferred or published to the general public; may be disabled by us at any time; are not exchangeable for cash; and may expire before you use them. Where we determine that a code has been used in error, fraudulently, unlawfully, or in breach of its terms, we may withdraw the benefit and recover any amount wrongly obtained.

12. Restricted activities

12.1. The Platform may be used only for lawful purposes and only for the purpose for which we made it available.

12.2. You agree not to use the Platform or the Services:

12.2.1. in breach of any applicable law or regulation;
12.2.2. in any way not authorised by us, or that is harmful to us, our Vendors, our riders or other Users;
12.2.3. for any fraudulent purpose, including providing false identification, listing items you do not own, or abusing promotions or refunds;
12.2.4. to harass, threaten or abuse our staff, riders, Vendors or other Users;
12.2.5. to introduce viruses or other harmful material, or to attempt to gain unauthorised access to the Platform or its systems; or
12.2.6. to copy, modify, adapt, decompile, disassemble or reverse engineer any part of the Platform's software.

13. Intellectual property

13.1. We own or license all intellectual property rights in the Platform and its content, including our name, logo, designs, software, text and images. These rights are protected under Nigerian law and all rights are reserved.

13.2. You may access and use the Platform's materials for your personal, non-commercial use only. You may not reproduce, distribute, publicly display, modify or exploit them without our written permission.

13.3. Item names, descriptions and images listed on the Platform are supplied to us by Vendors, including individual sellers. We are not liable for any inaccurate or inappropriate description supplied by a Vendor. If you believe an item is wrongly described, tell us and we will take steps to correct it.

13.4. By listing an item, you grant us a non-exclusive, royalty-free licence to display the images and descriptions you upload for the purpose of operating and promoting the Platform.

13.5. If you believe content on the Platform infringes your intellectual property rights, contact us at hello@choba.app and we will act promptly to address it.

14. No reliance

Content on the Platform is provided for general information only and is not advice you should rely on. Although we make reasonable efforts to keep it current, we make no representation or guarantee that it is complete or up to date, and any reliance you place on it is at your own risk.

15. Limitation of liability

15.1. Nothing in these terms excludes or limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be excluded under Nigerian law.

15.2. To the extent permitted by law, we exclude all conditions, warranties and other terms that might otherwise apply to the Platform or its content, whether express or implied.

15.3. The Services are provided "as is" and "as available". We make no guarantee as to the reliability, timeliness, quality or availability of the Services or of any item obtained through them, or that the Platform will be uninterrupted or error-free.

15.4. We are not responsible for the content of third-party websites linked from the Platform, and a link is not an endorsement.

15.5. The Platform is provided for personal and domestic use. You agree not to use it for commercial purposes without our written consent, except where you are a Vendor operating under an agreement with us, and we have no liability to you for lost profits or lost business opportunity where you do.

15.6. To the extent permitted by law, we are not liable for indirect, incidental, special, punitive or consequential loss arising from your use of, or inability to use, the Services.

15.7. We are not liable for loss or damage arising from unauthorised use of, tampering with, or access to your account, except where this results from our own failure.

15.8. We are not liable for loss or damage resulting from delays or disruptions to the Platform, suspension of your account, use of the Services in a manner inconsistent with these terms, or harmful code affecting your device as a result of using the Platform or any site linked from it.

15.9. Our liability in respect of parcels is limited as set out in clause 8.6.

16. Indemnity

16.1. You agree to indemnify and hold us harmless against any loss, damage, liability, cost or claim arising from your misuse of the Services, your misuse of any item delivered to you, your listing or sending of any item in breach of these terms, or your breach of these terms or of any applicable law.

16.2. We may, at your expense, assume the exclusive defence and control of any matter for which you are required to indemnify us, and you agree to cooperate with that defence.

17. Suspension and termination

17.1. These terms take effect when you first use the Services and continue until terminated, either by you closing your account or by us.

17.2. Where we identify fraud, a breach of these terms, or a violation of applicable law, we may suspend or terminate your access to all or part of the Services, remove your listings, withhold or reverse amounts obtained improperly, and report the matter to the relevant authorities or take legal action.

18. Electronic communications

18.1. By using the Services you consent to receiving communications from us electronically, and you agree that notices, disclosures and other communications delivered by email, in-app message or displayed on the Platform satisfy any legal requirement that they be in writing.

18.2. You agree to the use of electronic records and signatures in relation to your transactions with us, and waive any right requiring an original non-electronic signature or record.

19. Personal data

We collect and process personal data in the course of providing the Services. How we do so is set out in our Privacy Policy at www.choba.app/privacy, which forms part of your agreement with us. We do not share your details with third parties except as described in that policy and as necessary to fulfil your order.

20. Severability

If any provision of these terms is found by a competent authority to be invalid, unlawful or unenforceable, that provision is severed to that extent and the remaining provisions continue in full force.

21. Governing law and jurisdiction

These terms are governed by the laws of the Federal Republic of Nigeria. Any dispute concerning their validity, interpretation or performance is subject to the exclusive jurisdiction of the courts of Nigeria.

These Terms of Use were last updated in August 2026 by The Choba Collective LTD.
www.choba.app · support@choba.app